Returns, refunds & damages
Every item is made to order just for you, so we don't accept change-of-mind returns — but if something arrives damaged, defective, misprinted or wrong, we'll make it right.
Terms approved by owner (Oct 17, 2026) · not in effect until the store opens · Last updated: TBD — set on launch · Version: draft 2 · Not legal advice.
At a glance
- Damaged, defective, misprinted or wrong item: send us a photo within 30 days of delivery. We send a free replacement first; you can choose a refund instead, and we refund if a reprint isn't possible.
- Change of mind: no returns.
- Personalized items: no returns or exchanges (except damaged, defective, misprinted or wrong items).
- Non-personalized apparel: one-time size exchange; customer pays return shipping.
- Cancellations: within 12 hours of ordering, before printing starts.
1. Damaged, defective, misprinted or wrong items
If your item arrives damaged, has a manufacturing defect, is misprinted (for example the design is clearly off-center, smudged, or differs from what you ordered), or is the wrong item or size compared with your order, contact us within 30 days of delivery and include:
- your order number;
- a clear photo of the item showing the problem (a photo of the shipping label helps too);
- a short description of the issue.
Once we've reviewed it, we'll send a free replacement at no cost to you. If you'd prefer a refund, just tell us — and if a reprint isn't possible (for example, the item is no longer available), we'll refund you. You usually won't need to send the item back.
2. Change of mind
Because items are made to order, we do not accept returns or offer refunds for change of mind, or if you no longer want an item. Please check product details and size charts before ordering.
3. Personalized items
Personalized items (names, dates, photos, custom text) are made for one person and can't be resold, so they cannot be returned or exchanged — including for size. The only exception is an item that is damaged, defective, misprinted, or doesn't match the personalization you submitted (section 1). We print exactly what is entered at checkout, so please double-check spelling and photos; errors in the text or images you submit are not covered.
4. One-time size exchange (non-personalized apparel)
If a non-personalized apparel item doesn't fit, you can exchange it for a different size once per item:
- Contact us first with your order number and the size you need — please don't send items back without contacting us.
- You pay the return shipping to send the original item back.
- Request window: TBD — e.g. within 30 days of delivery; item condition: TBD — e.g. unworn and unwashed.
- Return address: TBD. Shipping cost for the replacement size: TBD.
Size exchanges don't apply to personalized items or non-apparel products, and an exchanged item can't be exchanged again.
5. Cancellations
Orders can be changed or cancelled within 12 hours of ordering, as long as printing hasn't started. See the Shipping policy.
6. Lost packages and wrong addresses
See sections 7 and 8 of the Shipping policy. If an order can't be delivered because of an address entered incorrectly at checkout, the customer pays to re-ship it.
7. How refunds are paid
Approved refunds go back to the original payment method through the checkout platform used (platform TBD). Timing depends on the payment provider and bank.
8. Etsy orders
For orders placed through our Etsy shop (not open yet), the return and exchange settings shown on that Etsy listing apply, along with Etsy's own purchase-protection rules.
9. Your legal rights
Nothing in this policy limits any rights you have under applicable consumer-protection law.
10. Contact
support@everydayatlasco.com TO BE CREATED — not active yet — see Contact.